View Cart Checkout

Gilly's Garden Logo

Shop


Care and Design

Terrarium Care & Design

Plant Care

MY ACCOUNT REGISTER

RETURN POLICIES

home return policies

We greatly appreciate your business and want you to be happy with your purchase. Please inspect your shipment immediately upon arrival and contact us within 72 hours if you discover any damage that occured during transit or have any other concern with the items in your order.

In the event that we make an error or ship the wrong item to you, we will of course gladly authorize the return of incorrect or defective merchandise and pay for the return shipping costs.

Living Plants

We carefully pack all of our precious succulents and other living plants for shipment. Living plants are not returnable, but they are guaranteed to arrive healthy. During transit your succulents have been out of sunlight and may have been exposed to fluctuating temperatures. Included within your shipment of living plant(s) will be an instructional card. To ensure the ongoing health of your plants, please follow the steps provided within the instructional card.

If your plants do not arrive healthy, please contact us within 3 days of delivery for friendly assistance and plant replacement, if necessary.

Everything Else

We will gladly accept authorized returns on all items returned to us in the original, unopened packaging. If you wish to return an item, please contact us to receive return authorization approval. We are not able to offer a refund or exchange on unauthorized returns.

You will receive a credit to your original method of payment upon receipt of your return for authorized returns initiated within 30 days of receipt. Authorized returns initiated after 30 days from the receipt of your order are eligible for an account credit that may be used towards a future order.


HELPFUL INFO

ABOUT US

CONTACT US

FAQ

ORDER STATUS


OUR POLICIES

ORDERING

SHIPPING

RETURNS

PRIVACY


FIND US HERE
Facebook Twitter Instgram Pinterest

SUBSCRIBE TO MAILING LIST


© 2018 Gilly's Garden, LLC. All Rights Reserved.